Privacy Policy

Information We Collect

We collect various types of information to provide you with our budget contingency planning services. The information we gather helps us personalise your experience and deliver relevant financial insights.

• Account Information: When you create an account, we collect your personal details, contact information, and account preferences to establish your profile.
• Financial Data: We collect income details, expense categories, savings goals, and financial objectives to create personalised budget contingency plans.
• Usage Information: We track how you interact with our platform, including pages visited, features used, and time spent on different sections.
• Device Information: We automatically collect information about your device, browser type, IP address, and operating system for security and optimisation purposes.
• Communication Records: We maintain records of your communications with our support team and any feedback you provide about our services.

How We Use Your Information

Your information allows us to deliver personalised budget contingency planning services and continuously improve our platform. We process your data for specific purposes that directly benefit your financial planning experience.

We analyse your financial patterns to identify potential risks and suggest appropriate contingency measures. This analysis helps us recommend emergency fund targets, insurance considerations, and alternative income strategies tailored to your circumstances.

Information Sharing and Disclosure

We maintain strict controls over information sharing and only disclose your data when necessary for service delivery or legal compliance. Your financial information is never sold to third parties for marketing purposes.

• Payment Processors: We share transaction information with secure payment providers to process your subscription payments and ensure billing accuracy.
• Cloud Storage Providers: Your encrypted data is stored with enterprise-grade cloud providers who maintain Australian data residency requirements.
• Analytics Services: We use privacy-focused analytics tools to understand platform usage and improve user experience without compromising individual privacy.
• Customer Support Tools: Support interactions are processed through secure platforms that help us provide timely and effective assistance.
• Legal Compliance: We may disclose information when required by Australian law, court orders, or to protect our legitimate business interests and user safety.

Data Security and Protection

We employ comprehensive security measures to protect your personal and financial information. Our security framework follows industry best practices and complies with Australian privacy standards.

Encryption: All data transmission is protected using TLS encryption, and sensitive information is encrypted at rest using AES-256 encryption standards. Your financial data receives additional layers of protection through tokenisation and secure key management.

Access Controls: We maintain strict access controls ensuring only authorised personnel can access your information on a need-to-know basis. All access is logged and regularly audited for compliance monitoring.

Infrastructure Security: Our platform is hosted on secure cloud infrastructure with 24/7 monitoring, automated threat detection, and regular security updates. We conduct quarterly security assessments and penetration testing.

Data Backup: Your information is regularly backed up to secure, geographically distributed locations to ensure data availability and disaster recovery capabilities.

Your Privacy Rights

Under Australian Privacy Principles and applicable privacy laws, you have specific rights regarding your personal information. We provide easy-to-use tools and processes to exercise these rights.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are designed to balance service quality with privacy protection.

Active Account Data: While your account remains active, we retain all necessary information to provide continuous service and maintain your financial planning history for trend analysis and goal tracking.

Inactive Accounts: If your account remains inactive for 24 months, we'll send reminders about data retention. After 36 months of inactivity, we begin the process of securely deleting non-essential data.

Legal Requirements: Some financial records may be retained longer to comply with Australian taxation and financial services regulations. These retention periods typically range from 5 to 7 years after account closure.

Deletion Process: When data is scheduled for deletion, we use secure deletion methods that make the information unrecoverable. This includes removal from all backup systems and partner databases.

International Data Transfers

While we primarily store data within Australia, some processing may occur internationally through our service providers. We ensure all international transfers meet Australian privacy standards and provide adequate protection.

Our cloud infrastructure partners maintain data centres in Australia and other countries with strong privacy frameworks. Any international data processing is governed by strict data processing agreements that require the same level of protection as provided under Australian law.

For users requiring data to remain solely within Australian borders, we offer premium plans with guaranteed Australian data residency. This ensures your information never leaves Australian-controlled infrastructure.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. Material changes will be communicated through email notifications and prominent website notices.

Minor updates, such as clarifications or contact information changes, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Previous versions of this policy are available upon request, allowing you to track changes and understand how our privacy practices have evolved over time.